Responsible for developing a strong understanding of customer core objectives, and present a solution using Azure & O365 services portfolio to address their challenges. Work with key stakeholders to create cloud platform success strategy, articulate business benefits and return on investment for each recommended solution. Work on strategic accounts as a trusted advisor and help create architectural artifacts including benefit analysis, solution mapping and product capability matrix.
Help Customers defining their O365, Azure, Yammer deployment strategy (BPCE, ENGIE, SNCF, GrDF, Nokia, Eiffage etc.)
Design customers solutions on Azure or O365, provide guidance and best practices to improve ROI
Assist account team on pre-sales activities to pitch/demo cloud services or unlock deal blockers.
Developed intellectual properties (IPs) to address Microsoft’s customer needs related to strategic cloud technologies: “O365 Dev.” and “Yammer Admin”
Animated Workshop to help our customers to do more with our cloud services (Docker, Kubernetes, O365 Governance, Teams & Groups strategy).
2011.3-2015.6Microsoft - O365 Escalation Engineer
Managed critical situations for large European, Middle East, Africa (EMEA) customers (Airbus, IBM, Orange etc.) which led to increased customers satisfaction
Served as primary Point-of-Contact for Premier Mission Critical customers on SharePoint Online (SPO) (cloud) and SharePoint (SP) On-Premise
Lead French SharePoint Team Blog and wrote blog articles for Microsoft community and customers
Animated Webcast to onboard Premier Customers on SharePoint Online and OneDrive
Mentored more than 10 Support Engineers to improve technical skills across the technologies and become trusted advisors to the customers
2008.11-2011.2Orange Business Services – Architect in Business Development team
Designed “SharePoint” SaaS & “Flexible Exchange SaaS” OBS solutions for customers
Defined Technical Architecture and Functional Design
Lead solutions deployment for OBS customers (GDF SUEZ, Eiffage, etc.)